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Maintaining eligibility is the responsibility of the student. If help is needed using the gift card, it is the responsibility of the student to inform their trusted helper of the rules and requirements. Someone else breaking the eligibility rules on behalf of the student will still result in loss of eligibility.

No. Student eligibility is the responsibility of the student. Please advocate for yourself at the store. Ask to speak to a manager if necessary or cancel the transaction if your eligibility is on the line.

No. We need to see a receipt before we can consider any new requests. We highly suggest not using self-checkout and opting for a register with a cashier present in case the receipt is damaged or not printed. Stores must provide you with a receipt. If you encounter a cashier that refuses to provide a receipt, please ask to speak with a manager or the customer service department before leaving the store and get your receipt. If the manager or customer service do not provide you with a receipt, you always have the option of canceling the transaction.

Submit your receipt as soon as you use your card. This will help minimize the chance of losing or damaging your receipt. The absolute deadline for receipt and request submissions is 12pm on the day of the distribution date. If it is the end of the quarter, you are planning to skip a term, there is a break in your attendance, or you just don’t plan on requesting a new card right away, do not wait to submit your receipt until your next request.

Before you make the purchase, you can either 1) email us at dafoodpantry@deanza.edu or stop by our office and share the item with us to confirm it will or will not be eligible or 2) we roughly follow . If you use SNAP and the gift card to pay, make sure all items are eligible or you will lose gift card eligibility.

No. Using another student’s CWID, address, email, or personal information to receive gift cards is a violation of the student code of conduct – even if the student has given you permission. Using another student’s gift card is also not permitted. Violating the student code of conduct will result in program ineligibility and may be reported to the office of student affairs.

No. Each student must complete their own transaction and submit their own individual receipt.

No, we cannot accept a receipt in this form. The receipt must account only food items. Please make sure to keep these transactions separate to not lose your eligibility by submitting a receipt that includes non-eligible items. If you have a question about if an item meets eligibility, please email us at foodpantry@fhda.edu before you purchase it.

No, we cannot distribute cards retroactively and we cannot send cards outside of the distribution dates. If you miss a card, please stop by the Owls Nest, and speak to the Program Coordinator to receive other available food resources in your community.

To ensure that all students requesting gift cards are verified, we check that the information that was included in the application matches what is on your portal. For example, we verify name, CWID, email address, and etc. to fully verify students. We cannot provide a card until all of the information matches.

Before you make the purchase, you can either

1. Email us at foodpantry@fhda.edu or stop by our office and share the item with us to confirm it will or will not be eligible or
2. We roughly follow . If you use SNAP and the gift card to pay, make sure all items are eligible or you will lose gift card eligibility.